Our cancellation & booking alteration policy

Sometimes life gets in the way, and you may need to cancel or alter your plans with us.

Don’t worry, we understand.

For cancellations we do please ask that you give us three days’ notice, this is so we can give your spot to someone else and so that we have plenty of room to move people.

For alterations please give us more than 24 hours notice before an event.  

Don’t forget, you can gift the spot to someone else - a family member or a friend perhaps.

More than 3 days notice?

If cancelling with more than 3 days notice that is fine, but you will incur a £3.50 admin charge for each booking.

Booking alterations

Due to the amount of requests we get to change the times of bookings we now charge £3.50 per booking for any alteration- including cancellations.  

No alterations less than 24 hours before a session sorry.  

Explaining the reasons for these guidelines

I am sorry if the above sounds a little harsh, but I was actually spending all my time sat at my desk changing people's bookings when I should have been delivering our services.  Especially in the 24 hours running up to an event I need to be sorting out the event and not doing admin. 

This isn't about squeezing every penny out of you—it's all about nudging you towards that perfect booking time right from the start.

Think of it as a gentle reminder to pause, take a deep breath, and let the wellbeing vibes guide you to the ultimate time slot.

So, let's make a pact to find that perfect sauna moment on the first try! Your body, mind, and wallet will thank you—and I will be eternally grateful!

Please also note our lost property policy! 

We look forward to seeing you soon!