Our cancellation policy

Sometimes life gets in the way, and you may need to cancel your plans with us.

Don’t worry, we understand.

But we do please ask that you give us three days’ notice so we can give your spot to someone else. This way we can refund your payment.

The reality is, we’re a small business and wouldn’t be here if everyone cancelled last minute!

So, unfortunately if you don’t give us three days’ notice and we can't find someone to fill you space, we still have to charge you.

Don’t forget, you can gift the spot to someone else - a family member or a friend perhaps.

To keep everyone safe sometimes we need to move the location. The backup locations are never more than a few miles away.

If we need to move the location due to bad weather, we’ll let you know 6 hours beforehand- it is never far from the original planned spot.

Please note we can’t accept cancellations or transfers if we move location. This is because we do everything possible to give you a similar experience, and we only move location due to safety issues; usually the wind and sea is too rough!

We look forward to seeing you soon!

PS: Due to the amount of requests we get to change times of bookings we now charge £3.50 for any alteration to bookings.  This is because I was actually spending all my time sat at my desk all day changing people's bookings when I should have been delivering our services. This isn't about squeezing every penny out of you—it's all about nudging you towards that perfect booking time right from the start. Think of it as a gentle reminder to pause, take a deep breath, and let the wellbeing vibes guide you to the ultimate time slot.So, let's make a pact to find that perfect sauna moment on the first try! Your body, mind, and wallet will thank you—and I will be eternally grateful!